Organization Development And Change 10th Edition By Thomas J. Cummings – Test Bank

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Organization Development And Change 10th Edition By Thomas J. Cummings – Test Bank

Chapter 6

 

  1. Establishing a “diagnostic relationship” refers to a. getting to know the client one-on-one
  2. meeting organizational members regularly
  3. c. clarifying expectations between relevant organizational members and the consultant gathering data with organizational members

 

ANSWER:                            c

POINTS:                              1

DIFFICULTY:                     Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.04.02 – 04.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Group Dynamics – Group Dynamics

TOPICS:                              A-head: The Diagnostic Relationship

KEYWORDS:                       Bloom’s: Knowledge

 

  1. Which question does the OD practitioner ask when developing a diagnostic relationship?
  2. a. Who are you?
  3. Why am I here?
  4. c. How much am I paid?
  5. Who has political clout?

 

ANSWER:                            b

POINTS:                              1

DIFFICULTY:                     Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.04.02 – 04.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Group Dynamics – Group Dynamics

TOPICS:                              A-head: The Diagnostic Relationship

KEYWORDS:                       Bloom’s: Knowledge

 

  1. Which of the following is not important for OD practioners to address before collecting data from members of an organization?
  2. a. confidentiality of responses
  3. plans on how to adopt the strategic plan
  4. c. how much time and effort people must spend providing data
  5. describe to members how they might benefit from the data feedback

 

ANSWER:                            b

POINTS:                              1

DIFFICULTY:                     Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.04.02 – 04.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Group Dynamics – Group Dynamics

KEYWORDS:                       A-head: The Diagnostic Relationship

NOTES:                               Bloom’s: Knowledge

 

  1. Which is not a goal of data collection?
  2. a. to justify the presenting problem’s importance
  3. obtain valid information about organizational functioning c. create and direct energy for change
  4. help develop a collaborative, longer-term relationship

 

ANSWER:                            a

POINTS:                              1

DIFFICULTY:                     Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.04.02 – 04.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Group Dynamics – Group Dynamics

TOPICS:                              A-head: The Diagnostic Relationship

KEYWORDS:                       Bloom’s: Knowledge

 

  1. Questionnaires are often used because
  2. a. they can collect data from many people data can be analyzed quickly
  3. c. they are inexpensive on a per-person basis all of the above

 

ANSWER:                            d

POINTS:                              1

DIFFICULTY:                     Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.06.02 – 06.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Group Dynamics – Group Dynamics

TOPICS:                              A-head: Collecting Data

 

  1. Observations can be particularly helpful in diagnosing a. organization structure
  2. organizational control structures c. interpersonal relations
  3. performance appraisal systems

 

ANSWER:                            c

POINTS:                              1

DIFFICULTY:                     MODERATE

LEARNING OBJECTIVES:  ODAC.CUMM.15.06.02 – 06.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Individual Dynamics – Individual Dynamics

TOPICS:                              A-head: Collecting Data

KEYWORDS:                       Bloom’s Application

 

  1. Data analysis is usually guided by a. the client system
  2. the organization
  3. c. the conceptual model underlying diagnosis the type of data collected

 

ANSWER:                              d

POINTS:                                1

DIFFICULTY:                       Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.06.04 – 06.04

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Group Dynamics – Group Dynamics

TOPICS:                                A-head: Analyzing Data

KEYWORDS:                        Bloom’s: Comprehension

 

  1. The question, “how satisfied are you with your work group?” was asked of five groups using a five-point scale where

1= very dissatisfied and 5 = very satisfied. Which group is most satisfied?

  1. a. Mean = 0; standard deviation = .60 b. Mean = 4.2; standard deviation = .65 c. Mean = 4.1; standard deviation = .65 d. Mean = 4.2; standard deviation = .90

 

ANSWER:                              b

POINTS:                                1

DIFFICULTY:                       MODERATE

LEARNING OBJECTIVES:  ODAC.CUMM.15.06.04 – 06.04

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Group Dynamics – Group Dynamics

TOPICS:                                A-head: Analyzing Data

KEYWORDS:                        Bloom’s Application

 

  1. Which method of gathering data is the most “objective”?
  2. a. questionnaires interviews
  3. c. unobtrusive measures observation

 

ANSWER:                              c

POINTS:                                1

DIFFICULTY:                       MODERATE

LEARNING OBJECTIVES:  ODAC.CUMM.15.06.04 – 06.04

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Group Dynamics – Group Dynamics

TOPICS:                                A-head: Analyzing Data

KEYWORDS:                        Bloom’s Application

 

  1. 10. The relationship between consultant and organization is often neglected in planning and executing a. True
  2. False

 

ANSWER:                            True

POINTS:                              1

DIFFICULTY:                     Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.04.02 – 04.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Individual Dynamics – Individual Dynamics

TOPICS:                              A-head: The Diagnostic Relationship

KEYWORDS:                       Bloom’s: Knowledge

 

  1. 11. The OD practitioner should not share the entire purpose of data gathering with members of the a. True
  2. False

 

ANSWER:                            False

POINTS:                              1

DIFFICULTY:                     Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.04.02 – 04.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Individual Dynamics – Individual Dynamics

TOPICS:                              A-head: The Diagnostic Relationship

KEYWORDS:                       Bloom’s: Knowledge

 

  1. 12. Questionnaires allow the consultant flexibility in data gathering since they typically do not have fixed response
  2. a. True
  3. False

 

ANSWER:                            False

POINTS:                              1

DIFFICULTY:                     Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.06.02 – 06.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Individual Dynamics – Individual Dynamics

TOPICS:                              A-head: Collecting Data

KEYWORDS:                       Bloom’s: Knowledge

 

  1. 13. Interview data can be collected and analyzed a. True
  2. False

 

ANSWER:                            False

POINTS:                              1

DIFFICULTY:                     Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.06.02 – 06.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Individual Dynamics – Individual Dynamics

TOPICS:                              A-head: Collecting Data

KEYWORDS:                       Bloom’s: Knowledge

 

  1. 14. Unobtrusive measures include archives and other company a. True
  2. False

 

ANSWER:                            True

POINTS:                              1

DIFFICULTY:                     Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.06.02 – 06.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Individual Dynamics – Individual Dynamics

TOPICS:                              A-head: Collecting Data

KEYWORDS:                       Bloom’s: Knowledge

 

  1. 15. Unobtrusive measures provide a highly subjective view of how the organization a. True
  2. False

 

ANSWER:                            True

POINTS:                              1

DIFFICULTY:                     Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.06.02 – 06.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Individual Dynamics – Individual Dynamics

TOPICS:                              A-head: Collecting Data

 

  1. 16. Force field analysis is a quantitative technique for analyzing a. True
  2. False

 

ANSWER:                            False

POINTS:                              1

DIFFICULTY:                     Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.06.04 – 06.04

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Group Dynamics – Group Dynamics

TOPICS:                              A-head: Analyzing Data

KEYWORDS:                       Bloom’s: Knowledge

 

  1. 17. Quantitative measures of one group’s behavior can be useful even without a comparison a. True
  2. False

 

ANSWER:                            False

POINTS:                              1

DIFFICULTY:                     Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.06.04 – 06.04

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Group Dynamics – Group Dynamics

TOPICS:                              A-head: Analyzing Data

KEYWORDS:                       Bloom’s: Knowledge

 

  1. 18. A correlation coefficient clearly establishes cause and effect between two a. True
  2. False

 

ANSWER:                            False

POINTS:                              1

DIFFICULTY:                     Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.06.04 – 06.04

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Group Dynamics – Group Dynamics

TOPICS:                              A-head: Analyzing Data

KEYWORDS:                       Bloom’s: Knowledge

 

  1. 19. Describe the advantages and disadvantages of the various methods of data

 

ANSWER:                            Answer not provided.

POINTS:                              1

DIFFICULTY:                     MODERATE

LEARNING OBJECTIVES:  ODAC.CUMM.15.06.02 – 06.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Group Dynamics – Group Dynamics

TOPICS:                              A-head: Collecting Data

KEYWORDS:                       Bloom’s: Analysis

 

  1. 20. Under what conditions are quantitative tools useful in analyzing data? Qualitative tools?

 

ANSWER:                            Answer not provided.

POINTS:                              1

DIFFICULTY:                     Challenging

LEARNING OBJECTIVES:  ODAC.CUMM.15.06.04 – 06.04

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Group Dynamics – Group Dynamics

TOPICS:                              A-head: Analyzing Data

KEYWORDS:                       Bloom’s Application

 

Chapter 7

  1. Intervention means:
  2. a. valid information only
  3. unplanned management manipulations
  4. c. planned actions or events intended to increase effectiveness change activities outside the organization

 

ANSWER:                            c

POINTS:                              1

DIFFICULTY:                     easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.07.01 – 07.01

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC – Group Dynamics

TOPICS:                              A-head: Overview of Interventions

KEYWORDS:                       Bloom’s: Knowledge

 

  1. Which of the following is not a type of OD intervention outlined in this text?
  2. a. human process interventions
  3. human resources management c. strategic
  4. financial

 

ANSWER:                            d

POINTS:                              1

DIFFICULTY:                     easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.07.01 – 07.01

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC – Group Dynamics

TOPICS:                              A-head: Overview of Interventions

KEYWORDS:                       Bloom’s: Knowledge

 

  1. What aspects of an organization do OD interventions seek to change?
  2. a. cultural context
  3. specific process features c. external environment
  4. task environment

 

ANSWER:                            b

POINTS:                              1

DIFFICULTY:                     moderate

 

  1. When designing OD interventions, the term “Human Resources Issues” refers to a. the personnel practices of the organization
  2. the number of organization members in conflict c. the chain of command
  3. none of the above

 

ANSWER:                            a

POINTS:                              1

DIFFICULTY:                     easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.07.01 – 07.01

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC – Group Dynamics

TOPICS:                              A-head: Overview of Interventions

KEYWORDS:                       Bloom’s: Comprehension

 

  1. Human resources management practitioners mainly focus on a. structure
  2. strategy only c. people
  3. information systems

 

ANSWER:                            c

POINTS:                              1

DIFFICULTY:                     easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.07.01 – 07.01

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC – Group Dynamics

TOPICS:                              A-head: Overview of Interventions

KEYWORDS:                       Bloom’s: Knowledge

 

  1. Which of the following best describes technostructural interventions?
  2. a. changing the high-tech areas within the organization
  3. helping organizations decide on markets, products or services c. changing job design and division of labor
  4. none of the above

 

ANSWER:                            c

POINTS:                              1

DIFFICULTY:                     easy

 

  1. Key questions to ask when deciding the appropriate intervention method are a. Have the issues been accurately diagnosed?
  2. Are change methods appropriate to the organizational issues identified in diagnosis? c. Can skills to implement the intervention be transferred to organizational members? d. all of the above

 

ANSWER:                            d

POINTS:                              1

DIFFICULTY:                     MODERATE

LEARNING OBJECTIVES:  ODAC.CUMM.15.07.02 – 07.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Group Dynamics – Group Dynamics

TOPICS:                              A-head: What are Effective Interventors?

KEYWORDS:                       Bloom’s: Knowledge

 

  1. Relevant interventions do not need acceptance or ownership from organization members. a. True
  2. False

 

ANSWER:                            False

POINTS:                              1

DIFFICULTY:                     Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.07.02 – 07.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Group Dynamics – Group Dynamics

TOPICS:                              A-head: What are Effective Interventors?

KEYWORDS:                       Bloom’s: Comprehension

 

  1. Quality of work life encompasses more than just the work environment. a. True
  2. False

 

ANSWER:                            True

POINTS:                              1

DIFFICULTY:                     Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.07.02 – 07.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Group Dynamics – Group Dynamics

TOPICS:                              A-head: What are Effective Interventors?

KEYWORDS:                       Bloom’s: Comprehension

 

  1. 10. Work design gets at the issue of job enrichment via greater task variety, autonomy, and feedback a. True
  2. False

 

ANSWER:                            True

POINTS:                              1

DIFFICULTY:                     Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.07.02 – 07.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Group Dynamics – Group Dynamics

TOPICS:                              A-head: What are Effective Interventors?

KEYWORDS:                       Bloom’s: Comprehension

 

  1. 11. The key intervention implementation issue underlying all OD interventions is the need to tailor them to fit the
  2. a. True
  3. False

 

ANSWER:                            True

POINTS:                              1

DIFFICULTY:                     Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.07.02 – 07.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Group Dynamics – Group Dynamics

TOPICS:                              A-head: What are Effective Interventors?

KEYWORDS:                       Bloom’s: Comprehension

 

  1. 12. The need to tailor interventions suggests that applications of the same intervention are often a. True
  2. False

 

ANSWER:                            False

POINTS:                              1

DIFFICULTY:                     Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.07.02 – 07.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Group Dynamics – Group Dynamics

TOPICS:                              A-head: What are Effective Interventors?

KEYWORDS:                       Bloom’s: Comprehension

 

  1. 13. Organization learning is a strategic intervention for transforming a. True
  2. False

 

ANSWER:                            True

POINTS:                              1

DIFFICULTY:                     Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.07.02 – 07.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Group Dynamics – Group Dynamics

TOPICS:                              A-head: What are Effective Interventors?

KEYWORDS:                       Bloom’s: Comprehension

 

  1. 14. Explain what an “intervention” is and how it fits into the organizational development process. What are the key considerations when deciding on an intervention?

 

ANSWER:                            Answer not provided.

POINTS:                              1

DIFFICULTY:                     Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.07.02 – 07.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Group Dynamics – Group Dynamics

TOPICS:                              A-head: What are Effective Interventors?

KEYWORDS:                       Bloom’s: Comprehension

 

  1. 15. Discuss the four major types of interventions including descriptions of specific interventions within each main

 

ANSWER:                            Answer not provided.

POINTS:                              1

DIFFICULTY:                     Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.07.02 – 07.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – NONE – DISC: Group Dynamics – Group Dynamics

TOPICS:                              A-head: What are Effective Interventors?

KEYWORDS:                       Bloom’s: Comprehension

 

  1. 16. The extent to which members of a society value and accept status differences refers to:
  2. a. uncertainty avoidance individualism
  3. c. power distance
  4. achievement orientation

 

ANSWER:                            c

POINTS:                              1

LEARNING OBJECTIVES:  ODAC.CUMM.15.07.02 – 07.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – None – DISC: Environmental Influence – Environmental Influence

TOPICS:                              A-head: Contingencies Related to the Change Situation

KEYWORDS:                       Bloom’s: Knowledge

 

  1. 17. Which economic and cultural context tends to be most difficult for traditional OD processes?
  2. a. Industrial/Low power distance Industrial/Low individualism
  3. c. Industrializing/High power distance Industrial/ High fit
  4. e. Industrializing/Low individualism

 

ANSWER:                            c

POINTS:                              1

DIFFICULTY:                     Moderate

LEARNING OBJECTIVES:  ODAC.CUMM.15.07.03 – 07.03

NATIONAL STANDARDS:   United States – BUSPROG: Diversity

STATE STANDARDS:          United States – None – DISC: Environmental Influence – Environmental Influence

TOPICS:                              A-head: Contingencies Relates to the Change Situation

KEYWORDS:                       Bloom’s: Comprehension

 

  1. 18. OD interventions in organizations implementing a global strategic orientation will most likely focus on:
  2. a. efficiency
  3. interpersonal relationships between the parent country and the subsidiary officer c. decentralizing decision making policies
  4. clarifying geocentric personnel policies

 

ANSWER:                            a

POINTS:                              1

DIFFICULTY:                     moderate

LEARNING OBJECTIVES:  ODAC.CUMM.15.07.03 – 07.03

NATIONAL STANDARDS:   United States – BUSPROG: Diversity

STATE STANDARDS:          United States – None – DISC: Environmental Influence – Environmental Influence

TOPICS:                              A-head: Contingencies Related to the Change Situation

KEYWORDS:                       Bloom’s: Comprehension

 

  1. 19. Global social change organizations tend to be dominated by a strong set of normative values and a. True
  2. False

 

ANSWER:                            True

POINTS:                              1

DIFFICULTY:                     Easy

LEARNING OBJECTIVES:  ODAC.CUMM.15.07.02 – 07.02

NATIONAL STANDARDS:   United States – BUSPROG: Analytic

STATE STANDARDS:          United States – None – DISC: Environmental Influence – Environmental Influence

TOPICS:                              A-head: What are Effective Interventions?

KEYWORDS:                       Bloom’s: Knowledge

 

  1. 20. Describe how OD interventions need to be adapted to fit different cultural

 

ANSWER:                            Answer not provided.

POINTS:                              1

DIFFICULTY:                     Challenging

LEARNING OBJECTIVES:  ODAC.CUMM.15.07.03 – 07.03

NATIONAL STANDARDS:   United States – BUSPROG: Diversity

STATE STANDARDS:          United States – None – DISC: Environmental Influence – Environmental Influence

TOPICS:                              A-head: How to Design Effective Interventions

KEYWORDS:                       Bloom’s: Comprehension

 

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